PRIVACY POLICY

UP Insurance Agency recognizes the importance of privacy and the protection of its users’ personal data and is committed to handling such information responsibly, securely, and in compliance with all applicable laws and regulations.

This Privacy Policy is intended to explain how we collect, use, store, share, and protect your personal information when you access our website, communicate with us, or use our services.

By accessing our website or using our services, the user acknowledges and agrees to the terms of this Privacy Policy.

1. Collection and Use of Information

In order to properly provide our services, we may request certain personally identifiable information, including, but not limited to:

  • Full name;
  • Telephone number;
  • Electronic mail address (email);
  • Residential or mailing address;
  • Driver’s License information;
  • Vehicle information;
  • Insurance policy information;
  • Payment information;
  • Internet Protocol (IP) address;
  • Information regarding the device used to access our services;
  • Access to camera functionality or submission of photographs/documents, when necessary for quote preparation, claims processing, policy issuance or administration, as well as DMV-related services.

The information collected may be used for the following purposes:

  • Providing insurance quotes, products, and services;
  • Processing requests, contract renewals, and payments;
  • Communications related to policies, claims, customer support, and client services;
  • Identity verification and fraud prevention;
  • Improvement of the website, user experience, and services offered;
  • Sending relevant updates, reminders, notifications, and operational communications.

Additionally, our services may rely on trusted third-party service providers to support business operations and improve functionality.

2. Sharing of Mobile Device Information

No information associated with mobile devices shall be shared with third parties or affiliated companies for advertising, promotional, or marketing purposes.

Information relating to consent, opt-in status, and SMS message origin data is expressly excluded from any form of disclosure and shall not be shared with third parties under any circumstances.

3. Log Data

Whenever a user accesses our website or utilizes our services, we may automatically collect certain information transmitted by the user’s browser or electronic device, referred to as “Log Data.”

Such data may include, without limitation:

  • IP address;
  • Browser type and version;
  • Pages visited;
  • Date and time of access;
  • Time spent on pages;
  • Device type and operating system;
  • Additional technical information and diagnostic data.

4. Cookies and Tracking Technologies

Our website may use cookies and related tracking technologies for the purpose of improving user experience, optimizing functionality, and performing traffic and performance analysis.

Users may configure their browser settings to reject or disable cookies. However, certain website functionalities may become unavailable or operate with limitations.

5. Third-Party Service Providers

We may engage third-party companies, business partners, or independent professionals for the following purposes:

  • Facilitating the provision of services;
  • Performing services on our behalf;
  • Providing customer support and assistance;
  • Processing payments;
  • Analyzing website traffic and service usage.

Such third parties may have limited access to personal information solely for the performance of the contracted activities and shall be contractually obligated to preserve the confidentiality, security, and integrity of the information received. The use of such information for any purpose other than those expressly authorized is strictly prohibited.

6. Information Security

We implement commercially reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or improper disclosure.

However, due to the nature of electronic communications and the internet, no method of data transmission or digital storage can be considered completely secure. Accordingly, we cannot guarantee absolute security.

7. Third-Party Websites

Our website may contain links to external websites not operated or controlled by UP Insurance Agency.

We encourage users to review the respective privacy policies of such websites before providing any personal information.

UP Insurance Agency assumes no responsibility for the content, privacy practices, or policies adopted by third parties.

8. Children’s Privacy

Our services are not directed to individuals under thirteen (13) years of age.

We do not knowingly collect personally identifiable information from children under the age of 13.

If we become aware that personal information has been provided by a minor, we will take reasonable measures to promptly remove such information from our systems.

9. Changes to this Privacy Policy

This Privacy Policy may be updated periodically at the sole discretion of UP Insurance Agency.

Any modifications will be made available on this page together with the corresponding effective or updated date.

Users are encouraged to periodically review this document in order to remain informed of any revisions or updates.

SMS COMMUNICATION TERMS AND CONDITIONS

10. Service Description

By voluntarily providing a mobile telephone number, the user consents to receiving SMS communications from UP Insurance Agency, including, without limitation:

  • Insurance quotes;
  • Policy updates;
  • Payment reminders;
  • Renewal notices;
  • Customer service communications;
  • Promotional and marketing communications;
  • Account-related notifications.

11. Message Frequency

Message frequency may vary depending on the user’s interaction with our services.

12. Applicable Charges

Standard message and data rates may apply in accordance with the terms established by the user’s mobile carrier and applicable service plan.

13. SMS Opt-Out

Users may opt out of receiving SMS communications at any time by replying “STOP” to any message received.

Following an opt-out request, a confirmation message will be sent, and no further communications will be delivered unless the user subsequently provides renewed consent.

14. Customer Support

For questions, assistance, or support regarding SMS communications, users may reply “HELP” to any received message or contact our office directly.

15. Privacy Policy Applicable to SMS Communications

The user’s mobile telephone number shall be processed in accordance with this Privacy Policy.

No information related to mobile devices shall be shared with third parties or affiliates for promotional or marketing purposes.

Likewise, information relating to consent, opt-in status, and text message origin data shall remain excluded from any form of disclosure.

16. Contact

If you have any questions, requests, complaints, or inquiries regarding this Privacy Policy or the services provided by UP Insurance Agency, you may contact us through our official customer service channels.

¡Gracias!

Hemos recibido tu información y uno de nuestros agentes se comunicará contigo en breve. Pero si deseas hablar con nosotros ahora mismo, solo haz clic en el botón de abajo para llamarnos.

Haz clic aquí para obtener una cotización gratuita

Thank You!

We’ve received your information, and one of our agents will contact you shortly. But if you’d like to speak with us right now, just click the button below to call us!

Click here to get a free quote